Privacy Policy
Effective October 29, 2026
This Privacy Policy explains how Ducks in a Row Cleaning Services LLC ("Ducks in a Row," "we," "us") collects, uses, and protects information when you visit ducksinarowcleaning.com (the "Site") or contact us about our cleaning services.
Information We Collect
We only collect information you choose to give us, such as when you request an estimate, send us your rental turnover dates, apply for a job, call, text, or email us. This may include:
- Your name, phone number, and email address
- The address of the property to be cleaned
- Details about the property and the service you need, such as size, number of bedrooms and bathrooms, and access instructions
- Rental turnover dates and notes, if you manage or own a vacation rental
- Your availability, experience, and resume, if you apply for a job with us
- Anything else you include in your message
- Your consent to receive text messages, and records of when you opted in or out
Like most websites, our hosting provider may automatically log basic technical information (such as IP address, browser type, and pages visited) to keep the Site secure and running. We do not currently use advertising or analytics cookies. If that changes, we'll update this policy.
How We Use Your Information
- To respond to your questions and prepare estimates
- To schedule rental turnovers and review job applications
- To schedule, provide, and follow up on cleaning services
- To send appointment reminders, invoices, and service-related messages
- To improve our services and keep the Site secure
Third-Party Services
Our online estimate request form and scheduling are powered by Jobber, a third-party field service software provider. Information you submit through the form is collected and stored by Jobber on our behalf. You can learn more in Jobber's Privacy Policy.
Our turnover dates and job application forms send what you enter by email to our business inbox. These forms don't use a third-party form service. A resume you attach is checked and emailed to us; it isn't saved on our website.
Our Site may link to other websites, such as our Facebook page. We aren't responsible for the privacy practices of those sites.
How We Share Information
We do not sell or rent your personal information. We only share it with service providers who help us run our business (such as Jobber), when required by law, or to protect our rights and the safety of our team and clients.
We do not sell or share your mobile phone number or personal information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. The categories of sharing described above exclude text messaging originator opt-in data and consent.
Text Messaging (SMS)
Ducks in a Row Cleaning Services LLC may send text messages about your estimate, scheduling, appointment reminders, and service updates, and to reply to messages you send us.
- How you opt in: You agree to receive text messages from us when you text us at (910) 492-3499, or when you give us your mobile number and agree to receive texts, such as by checking the consent box on one of our website forms. We only text people who have given us permission directly. We never buy or use third-party lists.
- How you opt out: You have the right to opt out of receiving text messages from Ducks in a Row Cleaning at any time. Reply STOP to any message and we'll send one final text confirming you've been unsubscribed. You can also ask us to stop by phone or email.
- Help: Reply HELP to any message, call (910) 492-3499, or email [email protected].
- Frequency and cost: Message frequency varies. Message and data rates may apply.
- Consent is optional: Agreeing to receive texts is not a condition of purchasing any service.
By providing your phone number and opting in, you consent to the collection and use of your information as described in this policy. See the Text Messaging section of our Terms of Use for more details.
Data Security & Retention
We take reasonable steps to protect your information, and we keep it only as long as needed to provide our services and meet legal, tax, and accounting requirements.
Your Choices
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you non-essential messages. To stop text messages, reply STOP to any text. For anything else, contact us using the details below and we'll respond promptly.
Children's Privacy
Our Site and services are intended for adults. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last changed.
Contact Us
Ducks in a Row Cleaning Services LLC
Phone: (910) 492-3499
Email: [email protected]